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Assume that you are the training supervisor of a large, local retail company. The company has seven department stores in your city. One of your biggest problems is adequately training new salesclerks. Because salesclerks represent your company to the public, the manner in which they conduct themselves is highly important. Especially critical aspects of their job include knowledge of the computerized cash register system, interaction with the customers, and knowledge of the particular
products being sold.
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- Design a three-day orientation/training program for new salesclerks. Be sure to outline the specific topics (subjects) to be covered and the techniques to be used.
- How can determining effective orientation and training methods bring
the success of the program.
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Solution Preview
THREE DAY ORIENTATION/TRAIING PROGRAM;
FIRST DAY
9.00 a.m. to 10.00 a.m. Introduction by Operations Manager.
He will discuss the company vision, mission and objectives. The technique will be classroom discussion.
10.00 a.m. to 12.30 a.m. Work Ethics and Legal Responsibilities by HRM Manager. The technique will be a video presentation.
1.00 p.m. to 3.00 p.m. Introduction to cash register system by Chief Accountant, Store. the technique will be discussion and demonstration of the cash register system.
III. Topics, Making sales check, receiving cash, checks, debit and credit cards, procedures for changing, giving change an receipts.
3.00 p.m. to 5.00 p.m. How to operate the cash register system?. Demonstration by accounting staff; Topics: counting money, separating charge slips, coupons, exchange vouchers and depositing the cash from the register to the office.
SECOND DAY
9.00 a.m. to 11.00 a.m.. The company culture: Discussion by Store Manager, Store IV.
11.00 a.m. to 12.30 p.m. …
