Which of the following actions would you expect to see in a company that is undergoing a reengineering?
(a) Hiring more managers
(b) Hiring more workers
(c) Examining activities from a customer’s point of view
(d) Investing more product R&D
(e) Centralizing decision-making authority.
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(c) Examining activities from a customer’s point of view
Reengineering is the fundamental rethinking and radical redesign of business ..
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