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You are the supervisor of a group of employees whose task is to assemble disk drives that go into computers. You find that quality is not what it should be and that many of your group’s devices have to be brought back and reworked. Your team leader says that “You had better start doing a better job of training your workers.” A) What are some of the “staffing factors” that could be contributing to this problem and how would you determine if it is in fact a training problem.
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Inserting components into a computer system is a technically complex operation. If there are multiple instances where there are problems with the hard drives the first thing that needs to be determined is if there is a physical problem with the drives themselves in the production process. Once all the physical defect possibilities have been exhausted and if there still continues to be complaints regarding the hard drives then you as a supervisor need to evaluate your staff. You could interview each of your employees and ask if they have noticed anything unusual in the assembling process or if they feel like something could be done to improve production. Assuming that each of the hard …
