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Shirley Hoffman was a whiz at her indexing job at Caterpillar Inc. She moved faster than almost anyone, even though she was born without a left arm below the elbow. Several accomodations, including rearranging some items in her work space, allowed her to do the job. But when Hoffman asked to be trained on the department’s high-speed scanner, her supervisor declined. He didn’t think Hoffman could possible perform that key position fast enough to meet production demands, particularly because the operator frequently needs to clear paper jams. Hoffman sued under the ADA (Americans with Disabilities Act), claiming that she was denied training. As human resource manager, if the supervisor had consulted you about what to do in this case, what would you have recommended?
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