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PD 14-1
a) Describe a queuing process in your work environment or community.
b) Identify the model (M/M/1, M/M/m, M,D,1 etc.) used.
c) Calculate its operating characteristics (see p-577 or p-583, as appropriate):
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? Average number in the system, L
? Average time in the system, W
? Average number in the queue, Lq.
? Average amount of time spent in the queue, Wq.
? Utilization factor, ρ
? Percent idle time, P0
? Probability that the number of customers in the system is greater than k (for M/M/1), Pn>k.
