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Patient Communication Scoring Guide
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| Patient Communication Scoring Guide Grading Rubric | ||||
| Criteria | Non-performance | Basic | Proficient | Distinguished |
| Describe the types of communication that occur between nurses and clients/patients. | Does not describe the types of communication that occur between nurses and clients/patients. | Identifies the types of communication that occur between nurses and clients/patients. | Describes the types of communication that occur between nurses and clients/patients. | Describes the types of communication that occur between nurses and clients/patients, including verbal and nonverbal, paper, and forms of e-communication. |
| Explain the factors that influence the communication experience between nurses and clients/patients. | Does not explain the factors that influence the communication experience between nurses and clients/patients. | Identifies the factors that influence the communication experience between nurses and clients/patients. | Explains the factors that influence the communication experience between nurses and clients/patients. | Explains the factors that influence the communication experience between nurses and clients/patients for both nurses and clients/patients and considers a broad range of factors, including age, gender, and culture. |
| Explain how the client/patient communication experience can impact health care outcomes. | Does not explain how the client/patient communication experience can impact health care outcomes. | Explains how the client/patient communication experience can impact health care outcomes, but the explanation is missing key elements. | Explains how the client/patient communication experience can impact health care outcomes. | Explains how the client/patient communication experience can impact health care outcomes and illustrates with real-world examples. |
| Recommend evidence-based strategies to improve nurse-client/patient communication. | Does not recommend evidence-based strategies to improve nurse-client/patient communication. | Recommends strategies to improve nurse-client/patient communication but does provide supporting evidence. | Recommends evidence-based strategies to improve nurse-client/patient communication. | Recommends evidence-based strategies to improve nurse-client/patient communication and suggests benchmarks to determine if the strategies are effective. |
| Explain how nurse-client/patient communication strategies consider individual demographics. | Does not explain how nurse-client/patient communication strategies consider individual demographics. | Explains how nurse-client/patient communication strategies consider individual demographics but omits some key areas of demographics, such as spirituality, sexual orientation, et cetera. | Explains how nurse-client/patient communication strategies consider individual demographics. | Explains how nurse-client/patient communication strategies consider individual demographics connecting the strategies to a broad range of demographics including spirituality, sexual orientation, culture, gender, age, et cetera. |
| Write content clearly and logically with correct use of grammar, punctuation, and mechanics. | Does not write content clearly, logically, or with correct use of grammar, punctuation, and mechanics. | Writes with errors in clarity, logic, grammar, punctuation, or mechanics. | Writes content clearly and logically with correct use of grammar, punctuation, and mechanics. | Writes clearly and logically with correct use of spelling, grammar, punctuation, and mechanics; uses relevant evidence to support a central idea. |
| Correctly format citations and references using current APA style. | Does not correctly format citations and references using current APA style. | Uses current APA style to format citations and references but with numerous errors. | Correctly formats citations and references using current APA style with few errors. | Correctly formats citations and references with no errors. |
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