Org Behavior: Underperforming

Imagine that you are hired to manage an underperforming department of a business. Upon assessing day to day operations for a period of time, you observe that there appears to be a good deal of confusion in the department.  The problems run the gamut from unmotivated employees to those who either don’t know what they should be doing or don’t know how to do their job. Suggest a plan of correction to improve the department’s outcomes.