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As a member of a management team reviewing an operations improvement plan, what critical-thinking questions would you apply to each process in the plan? Please provide examples of critical-thinking questions with each process of the plan.
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You have asked for critical questions that a manager might ask when reviewing an Operational Improvement Plan.
Mel Braverman, a consultant working with Cooperative Development Services uses a four-phase approach to constructing an improvement plan
- Assessing current performance.
- Prioritizing areas you intend to improve.
- Setting goals for areas of top priority.
- Monitoring achievement and giving regular feedback.
- Assessing current performance
Assess general store (company) performance. Review sales, labor, margin, turns and expenses. Are any of these areas cause for concern or areas you feel should/could be improved? List concerns with greatest (most critical or largest potential payback) first.
Assess each department’s performance. Are any departments failing to meet their goals or in need of a greater challenge? List department with potential for greatest positive impact first.
Some critical questions that you might ask at this phase of the plan are:
–>What part of performance am I concerned about?
–>How would it look if it were better?
–>Can my vision be achieved?
–>If not, what do I need to make it possible?
After these exercises, you have a general picture of what areas of performance may create the greatest positive impact if they were improved and what resources may …
