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I am not quite sure how these relate to a school psychologist. Can you please help?
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Can you answer the following questions about a new employee training program for the position of a school psychologist: 1. Needs assessment: What types of issues might indicate a need for training? From what sources would these issues be identified? If you were a training manager, how would you prioritize training needs from these sources? A supervisor requests training on the specialized technology required by five of his employees. The customer service manager reports a sudden increase in calls about poor handling of repeat complaint calls. The CEO requests team efficiency training to address the declining numbers of employees attending quarterly pep rallies. 2. Delivery: Identify the best method to conduct this training. Is a certification exam required? Will the training be instructor-led, self-paced, or a combination? Explain your answer. Focusing on delivery considerations, would you use the same methods and requirements for the position directly above this job and the position directly subordinate to the job? Explain your answer. 3. Evaluation: How will you evaluate the effectiveness of the training in terms of organizational objectives and limitations?
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Solution Preview
- Needs assessment: What types of issues might indicate a need for training?
Some of the issues that will indicate the need for training include:
1) Lack of ability displayed by the school psychologist in terms of handling psychological issues among the school kids or lack of performance in terms of counseling students effectively.
2) Lack of knowledge displayed by psychologist in terms of school’s code of conduct, procedures, issues faced by children, etc.
3) Lack of motivation to perform his/her duties
From what sources would these issues be identified?
The issues would be identified by observing/monitoring the performance of the psychologist, feedback gathered from the students as well as parents regarding the effectiveness of psychologist’s counseling, increase in psychological issues among the school kids, etc.
If you were a training manager, how would you prioritize training needs from these sources? A supervisor requests training on the specialized technology required by five of his employees. The …
