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Answer the following questions about a new employee training program for a teaching or professor position you selected
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All the following are the questions that need to be addressed.
- Needs assessment:
(a): What types of issues might indicate a need for training?
(b): From what sources would these issues be identified? - If you were a training manager, how would you prioritize training needs from these sources?
(a). A supervisor requests training on the specialized technology required by five of his employees.
(b). The customer service manager reports a sudden increase in calls about poor handling of repeat complaint calls. (c). The CEO requests team efficiency training to address the declining numbers of employees attending quarterly pep rallies. - Delivery:
(a)Identify the best method to conduct this training.
(b)Is a certification exam required?
(c)Will the training be instructor-led, self-paced, or a combination? Explain your answer.
(d)Focusing on delivery considerations, would you use the same methods and requirements for the position directly above this job and the position directly subordinate to the job? Explain your answer. - Evaluation: How will you evaluate the effectiveness of the training in terms of organizational objectives and limitations?
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Solution Preview
All the following are the questions that need to be addressed.
- Needs assessment: (a): What types of issues might indicate a need for training? “cookie-cutter” grading, lack of participation, low student satisfaction rating
(b): From what sources would these issues be identified? observation of the classroom, viewing grading feedback, and compiling student survey scores
2: If you were a training manager, how would you prioritize training needs from these sources?
(a). A supervisor requests training on the specialized technology required by five of his employees. This would be second priority. Employees must be able to do their job. In order to do their jobs, they will need technology. So this is second priority.
(b). The customer …
