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Managing Operations

Purpose of the Assessment


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This assignment is designed to enable you to demonstrate an understanding of how the quality of your processes, services and products affects the financial performance of your organisation.

Assessment Task

You will conduct a review of the literature in the subject area of Quality Management.  Specifically, you are to identify the origins of the concept of the Cost of Quality and to chart its development up to the present day.

Following your review, you are to critically evaluate the relevance of The Cost of Quality to modern operations management.


You will be expected to illustrate your discussion with examples from the trade press and other authoritative sources.

Assessment Breakdown

  1. Begin your discussion by defining the concept of the Cost of Quality.

(15% of word count)

  1. Prepare a literature review, charting the development of the concept of The Cost of Quality from its inception until the present day.


Ensure that you include references to at least 10 peer-reviewed articles, including the 2012 paper by Fons that has been supplied. You may also find relevant reviews in the trade press and from other authoritative sources.

(45% of word count)


  1. Critically review the assertion that “The Cost of Quality is as relevant today as it has ever been”. Ensure that your discussion presents both sides of the argument and is appropriately referenced.


Two articles have been provided to assist you, but these should not be the only sources that you cite.

(40% of word count)

 Assessment Submission

Your assignment must be word processed and presented in a report format with simple sub-headings. The word count should be 2500 words±10% (tables, diagrams and appendices are excluded from the count).


The Assignment report should have a Front Sheet showing your name, your student number, the module name, the module number, the assignment title, the module tutor’s name, the date and the word count.

Assessment Guidance

 The quality of your presentation and academic referencing is very important. Please, use the Harvard Referencing System.

Within your assignment your tutor will be looking for content that addresses the key elements of the assignment brief.

Try not to over complicate your answers by choosing a company that you know little about. Keep to simple processes that you know well.

Look at the Check list at the end of this brief. It shows the subheadings to use and offers a guide as to how the marks will be distributed.

Use the percentages as a guide to how to distribute your word count.

Academic Practice

This is an individual assignment. policy will apply in all cases of copying, plagiarism or any other methods by which students have obtained (or attempted to obtain) an unfair advantage.

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