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Resource: Appendix A
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Construct a checklist of at least seven reasons why customers become difficult when communicating their technical problems. From your list, choose three of these common complaint behaviors and address how you would resolve them using the following concepts:
Consumer emotions
Ownership strategies
Self-control strategies
Adaptation
Mistaken customers
Problem customers
Research, using at least 3 references, and Write, in APA format, a 1,050- to 1,400-word paper identifying the significance of each of concept and the possible challenges that may arise during the resolution process.
Create a 10- to 15-slide Microsoft® PowerPoint® presentation reinforcing the key tactics needed to minimize consumer conflict when providing computer support services. Your presentation must be outlined as if you are a trainer trying to familiarize each newly-hired support technician with their work. At the end of your presentation, your audience must have insight into the components of enterprise computer support.
