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Organizations may not always know the needs or expectations of their consumers. What are considerations an organization must acknowledge when assessing these and how do they relate to each other? Provide an example of a current or past work experience when your organization lost sight of the underlying needs and expectations of your customer. What would you have done differently to ensure these needs and expectations were upheld?
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What is the difference between internal and external customers? How do their needs relate to one another? How does computer support differ for internal and external customers
