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Research, using at least 3 references, and Write, in APA format, a 700-word paper in response to the following:
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You are a support technician manager building a help desk team. Your primary operation is to service customers with both hardware and software issues from a variety of PC platforms. Explain the position of a help desk worker to your newly-hired employees. Your paper must include the following:
The different levels of customer service
The role of a support technician
Methods and tools required to support consumers
Distinction between internal versus external users and their requirements
Current trends within computer support
