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Resource: Appendix C
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Read Scenario One in Appendix C.
Prepare a list of steps you would take to fix the problem, including steps involved in reinstalling Windows XP and recovering the data Ben needs.
Read Scenario Two in Appendix C.
Create a list of questions you would need to ask Craig to correctly diagnose the problem.
Provide details to support your answer to the following question: What is the source of Craig’s problem?
Describe steps you would take to solve this problem if you were sitting at Craig’s computer.
Post your responses as an attachment.
