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Your hotel front office has enthusiastic, motivated employees, but also has unenthusiastic, obstinate employees. You are concerned that the level of hospitality is suffering.
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Resources: Ch. 13 of Hotel Front Office Management
Answer the following questions based on the scenario:
What motivation theories would you apply as front office manager?
Would you use the same application for everyone? Why or why not?
What programs would you implement to continue to motivate your enthusiastic employees and increase motivation among your less-enthusiastic employees?Incorporate your answers and create a brief training strategy explaining that hospitality is the first priority.
Include an introduction and conclusion to your assignment
