- Identify and describe the healthcare organization that will serve as your focus throughout the course. Include details about the population it serves and the services it provides.
- Identify the expectations and needs of the healthcare customer within that population.
- Evaluate the organization’s vision and mission statements in light of its customer service focus or lack thereof. If constructing your own healthcare organization you will need to construct the vision and mission statements and indicate how they create a framework for a customer sercive initiative.
- Identify the organization’s core competencies.
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If creating a fictional healthcare organization you will need to indicate what the organization’s core competencies are and how these competencies give your organization an important difference in providing customer benefits and perceived value. 2 to 3 Pages.
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Create and describe the healthcare organization’s service strategy. In particular, link your service strategy to the creation of a healing environment and developing a culture of customer service.
Identify how your service strategy is linked to the organizational vision and mission. 1 to 2 pages.
Create and define a management performance plan, linking action plans to issues of motivation, empowerment, training, and coproduction with patients and families.
Create and define an employee hiring/training/retention plan, linking action to issues of motivation, empowerment, training/ and coproduction with patients and families.
Identify how your action plans are linked to the organizational vision and mission and the service strategy. 2 to 3 pages.
