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Describe competitive advantage and how a company can improve their competitive advantage.
2 In your own words, explain the key performance measurements of service quality. What are examples of aeronautical service measurements for the aeronautical industry and what makes them a reliable management tool?
3 Explain the concepts of reengineering (redesigning) of an organization and its purpose. Describe the difference between reengineering and reorganization of a company.
4 Describe a Cellular Layout and why it is used in manufacturing. What are the advantages and disadvantages of this layout?
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5 A project has been assigned to you as the operations manager which does not have any historical data. You have been asked to prepare an initial forecast for the first year of production for a developmental aircraft. How would you base your decision for the first year of production when the boss asks for the justification of the analysis? What forecasting technique will you use to support your decision?
6 Explain the importance of safety stock and uncertain demand using the passenger airline industry as a model. Do you think that current passenger airlines emphasize the importance of safety stock and uncertain demand based on current passenger demand and why?
7 Describe a control chart, the main components of the chart, and the conditions when process is out of control.
8 You are assigned as an operations manager for a manufacturing operation that is in the mature phase of the program life cycle. The product defect rate is low due to developed operating procedures and efficient labor skills. Your boss requests that you implement using design control charts with an increased sampling frequency. What do you advise the lead production manager? Is there a better way to measure the process and why?
9 In operation management there are three types of planning: operational or tactical (one year) planning, aggregate planning, and strategic planning Compare aggregate planning to operational planning and strategic planning.
10 Describe the difference between direct costs and indirect costs in a cost proposal for a manufacturing project. Pay attention to the classifications of these costs by breaking them into subcategories.
