On-time Answers

Think about a product or service that you’ve recently purchased. Describe 4-5 steps/actions you took in each of the pre-purchase, usage and post-usage stages of your customer journey. Identify two additional actions the product/service provider could have taken in one…

Consider what you have discovered about how products are used in ways that are different from the manufacturer’s intended way. To what extent do you think asking consumers how they actually use a product is a viable or beneficial way…