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Locate an article on best practices in customer service on the Internet.
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After reading the article, consider what the article is suggesting managers do to ensure effective customer service, and then answer the following:
• •What skills and knowledge would you have to teach a restaurant service employee so that they would measure up to the suggested customer service best practices?
• •Explain the process the author suggests and why. (cite resources)
• •View the APA Quick Reference for Students Guide before starting to write your paper. Cite the website for your article.
Your response should be in the form of a one–two page APA formatted paper in your own words submitted, to the Dropbox.
Directions for Submitting Your Assignment
Compose your assignment in a Microsoft Word® document and save it as Username-AB 213 Assignment-Unit#.doc (Example:TAllen- AB 213 Assignment-Unit 1.doc). Submit your file by selecting the Unit 1: Assignment Dropbox by the end of Unit 1.
Make sure your document includes:
• •Your Name
• •Date
• •Course Name & Section Number
• •Unit Number
• APA Citations (these must be extremely short and only 2 maximum) and References
