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a. are likely to remain low to nil in government service, which lacks incentives to improve
b. were minimal to nil in many organizations in an earlier less demanding decade, but must be increased these days to ensure survival
c. are still very low in the services sector, which has scarcely heard of total quality management
d. have probably peaked in both manufacturing and the services sector
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B) were minimal to nil in many organizations in an earlier less demanding …
