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How do you measure a services company? How does a services company increase its efficiency? There must be a processes and procedures that can be measured and done better?
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First, defining a service company means that the company sells services which is usually performed by real people. A company selling a product must protect the design and process of making the product, but a service company has only a reputation to protect. That reputation is defined by the services of employees.
If we think of some common service companies, we might include contractors, machine shops, realtors, consultants, painters and lawyers. Because of the …
