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A. Prepare a 1,400-1,750-word paper using your organization, or one that you are familiar with, and have access to the necessary information in order to identify an issue that can be improved by developing a training program. Use the five step process below to develop the appropriate training program.
1) Needs assessment: What are the training needs?
2) Design: How will the training materials be created?
3) Development: What is the training medium? (internal, external, contracted, or outsourced)
4) Implementation: How will the training be delivered?
5) Evaluation: How will you evaluate the effectiveness of the training? Also, how will you reinforce and sustain the training?
b. Be sure to include an explanation of how these programs will contribute to maintaining a high performance organization.
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The area I would like to contribute to is in the mortgage lending. The product already exist in the organization but not all employees know how it works etc.. Please give me so ideas so I may research and if possible 2 or 3 references in apa format. thanks.
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Solution Preview
1) Needs assessment: What are the training needs?
The training needs for loan professionals handling mortgage lending are varied. First of all, they need to posses indepth knowledge about the mortgage industry and the lending process, such as basics about mortgage lending, types of loans, loan appraisal and verification process, tools and technologies used in the process, etc.
Secondly, they need to know about the industry trends, industry rules and regulations as well as compliance related areas, competitive scenario, etc. Further, the mortgage lending professionals need to be aware of the risk management process. There are numerous risks associated with mortgage lending processes, which must be known to the employees. The employees also need to be trained about the sales process to make effective sales to target customers.
A good mortgage broker also needs to know how to deal with mortgage foreclosure. This is possible only through good courses, which can also be used by already trained individuals in order to make their work more efficient and to increase their income.
Mortgage training also inculcate values like efficiency in decision making, time management, avoiding mistakes, getting and retaining customers and many more values that are necessary to become an efficiently trained mortgage broker.
Therefore, needs for mortgage lending area are varied and training is extremely necessary for the overall development of knowledge base and skills of the employees.
Training program outline:
Introduction to mortgage lending:
Housing market dynamics
Legislative and regulatory framework
Loan underwriting and origination procedures
Servicing and ensuring their repayment (including arrears management)
Monitoring procedures of mortgage loans
Loan instruments
Pricing and risk management issues:
Risk management …
