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INTERPERSONAL
COMMUNICATION
Veterinary technicians are inundated with questions every
day. These questions come from clients and coworkers.
Because of this, veterinary technicians need to be good
listeners and good communicators.
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In your own words, describe techniques for being a good
listener. What would you do to clarify what a client or
coworker is saying to you? Also, describe some ways that you
can communicate so that a client or coworker will listen to
and fully understand what you’re saying. Give examples that
relate to dealing with clients/coworkers in a hospital setting:
like discharging a surgical patient, euthanasia, and so on.
Be sure to include
• Body language
• Nonverbal communication/gestures (including some
possible cultural differences that might arise)
• Paraphrasing
• Eye contact
• Discrimination and prejudices
• Patient records/Handouts and brochures
• Any other pertinent information you can think of
