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YOU ARE THE VICE-PRESIDENT OF CUSTOMER SERVICE- THE “SHEILA” SCENARIO
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Check My Assignment!You are the Vice-President of Customer Service.
You are watching the 11 pm news one evening when you see, Sheila, your Manager of Call Center Operations appear on television. She is wearing the uniform of a member of the KKK (Klu Klux Klan). She is being interviewed on television about her involvement with the Klu Klux Klan. Sheila talks about the activities of the KKK.
She even tells the interviewer that she is a “Manager” but does not mention the Company name. However, she states that in her opinion her “Company” is becoming “wicked” because they are hiring too many “non-whites” and people of “Jewish” heritage.
You are scheduled to give Sheila her performance appraisal the following morning at 9 am. She is scheduled to get a substantial raise and an overall rating of “exceptional”.
It is now 9 am, the next morning and Sheila walks into your office for her performance appraisal. What do you do?
Prepare a PowerPoint presentation to management concerning the “SHEILA” SCENARIO-You are the Vice President of Customer Service (the “Sheila” scenario) that contains the following:
A firm recommendation as to whether Sheila should be retained or terminated.
A comprehensive discussion of the reasons in support of your determination.
A discussion of at least one state law in support of your decision.
A discussion of at least one federal law in support of your decision.
A discussion of at least one published case, legal opinion or news story that supports your decision.Please consider using findlaw.com, your textbook and other Internet research to assist you in preparing the PowerPoint.
The presentation should contain a minimum of eight slides with supporting Notes. Please do not forget “in-slide” citations and a Reference slide.
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