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Serving Internal and External Customers offers problem resolution and recovery strategies used to diffuse disgruntled customers. What are these strategies and why are they dependent on the type of consumer in need of support? How are these tools affected when the support is solely over the phone? How must the computer support specialist compensate when there is no face-to-face interaction with the customer? Explain your answer.
Dealing with consumer problems is an imperative component of professional customer support. List various behavioral and perceptual methods used to help minimize such inquiries from these consumers. How might these methods empower customers while satisfying their needs? Explain your answer
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