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Read each of the two troubleshooting scenarios:
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Scenario 1: Steve recently purchased a new computer from the local electronics outlet. Now, 3 months after buying his new computer, his monitor is frozen and will not restart without unplugging the machine. He tells you that all of his family photos have been saved on the hard drive and that it is imperative for you to retrieve them.
Scenario 2: You are a service representative at a company that manufactures computers for financial applications. Katie, a branch manager for a bank, calls you and says that all of her POS terminals have quit working. Each terminal runs using Windows XP and is connected to the bank’s network. Katie has no working knowledge on these stations and cannot resume operations without them.
Discuss, with another student from your course, the different resources required to support the customers mentioned. Then, individually, research, using at least 3 references, and write, in APA format, a 350-word analysis for each scenario, describing how support would differ if done onsite or offsite. The following components must also be addressed in each analysis:
Support software needed
Required hardware
Cost of support
Skills required
Steps for selecting and implementing technology
