XMGT 230 Week 9 Knowledge Check

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1.The level of expected performance for a given goal; a target that establishes a desired performance level, motivates performance, and serves as a benchmark against the performance being assessed is referred to as a(n)

1. measurement
2. standard
3. control process
4. audit

2.Performance standards can be set with respect to which of the following?

1. Cost, quality, and functionality
2. Quality, time used, and quantity
3. Time used, quality, and functionality
4. Quantity, quality, and temperament

3.Control that focuses on the use of information about previous results to correct deviations from the acceptable standard is referred to as

1. feedforward control
2. audit control
3. quality control
4. feedback control

4.Performance data is most commonly obtained from which of the following sources?

A.Oral reports, written reports, and personal observation

B.Customer reports, written reports, and personal observation

1. Top, middle, and lower management

D.Self-reports, oral reports, and upper management

5.Which of the following is the third major step in the formal control

process?

1. Setting standards
2. Comparing performance with standards
3. Revising standards
4. Taking corrective action

6.The use of rules, regulations, and authority to guide performance is referred to as

1. clan control
2. market control
3. concurrent control
4. bureaucratic control

7.Market controls involve the use of

1. rules and regulations
2. authority
3. sales and variable costs levels
4. economic standards

12.The increasing need for clan control is caused by

1. changes in the economics of work
2. employees becoming too empowered

C.employees lack of interest in corporate decisions

1. changes in employment relationships

8.Advances in information technology have created powerful

1. market controls
2. feedback controls
3. concurrent controls
4. organization links

9.The Six Sigma approach is based on _ analyses that contribute to _.

1. statistical; increased customer base
2. budgetary; customer satisfaction
3. strategic; customer satisfaction
4. statistical; customer satisfaction

13.Assessing your own companyâs planning, organizing, leading,and controlling efforts is the essential function of

1. strategic audits
2. feedback control
3. external audits
4. internal audits

10.Group maintenance behaviors are

A.focused on a concern for the accomplishment of the work

B.focused on the satisfaction of the work group

1. focused on the closeness of supervision
2. generally resented by workers

11.Leaders are agents of

1. control
2. details
3. results
4. transformation