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A Day in the Life of a Hotel Front Office Manager
As the front desk manager for a large hotel with conference space and ballrooms, most of your days are busy; however, today is particularly busy. Your hours are normally 5 a.m. to 5 p.m. but sometimes you stay late if there are situations that require your attention. All week you have been anticipating and planning for the busy upcoming holiday weekend. Two major events are happening: the county health inspector’s semiannual visit to your kitchen and restaurant, and the wedding reception of the governor’s daughter. Additionally, minor problems always occur for which you must be prepared.Upon arriving at work Friday at 5 a.m., you are greeted with a memo from the night auditor describing the problems that occurred after you left work on Thursday.
You must rectify the previous day’s issues and prepare for the health inspector’s visit, and then wedding reception of the governor’s daughter. You also have daily tasks that must be addressed. After settling into work, you are informed that the credit-card processing machine is down and that one of the hotel’s washing machines in the laundry room has overflowed, causing a minor flood in the basement and temporarily delaying the availability of clean linens
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