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In this assignment, you will respond to two case scenarios. The first case involves a customer relations confrontation made by a customer to you (the customer relations employee). The second case involves an organizational conflict (group to group) regarding outsourcing.
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case studies are attached
Case Scenario I:
Read what transpires and then identify a strategy to handle the issue:
- Identify and describe the crux of the issue. What elements of an interpersonal conflict are present?
- Using the attached self-assessment, describe what you would do or attempt to do in this situation. (Your values, personality, conflict style, and emotional intelligence will play a role in this scenario.)
Case Scenario II:
For this case scenario, carefully read the scenario and address the following in the discussion post:
- Identify and describe the crux of the issue. Identify the elements of group-to-group conflict that are present.
- Using the attached self-assessment, describe what you would do or attempt to do as a strategy toward resolution of this conflict. Address your assumptions, the contingencies, and how your self-assessment information will influence the strategy.
All written assignments and responses should follow APA rules for attributing sources.
