CheckPoint: Nonverbal and Verbal Communication
Nonverbal Communication: Listeners glean a large portion of meaning from the facial expressions and body language of a speaker, which can be both an advantage and a disadvantage. For example, it is difficult for most of us to conceal emotions when delivering an unpleasant message, and it is also easy for listeners to misinterpret our meaning, especially when communication takes place across cultures. Nonverbal cues, personal space, and pacing all take on different meanings for different individuals. It is important to be aware of those meanings, especially in a global business environment.
Verbal Communication: Understanding cultural contrasts is also essential for verbal communication (whether oral or written). Learning to communicate with people in the country in which you are working or doing business goes beyond simply learning the language. It also involves being aware of levels of formality, style, religious and cultural practices and beliefs, and values. In any culture, your personal and professional success depends to a great extent on your ability to communicate.
Resources: Appendix D; Chapter 11 (pp. 292-309) and Chapter 12 (pp. 326-328) in Business and Administrative Communication (7th ed.); and Ch. 1-3 in the Business Communication Handbook at the BAC Web site ( http://highered.mcgraw-hill.com/sites/dl/free/0072964464/221386/Chapter_01.pdf ; http://highered.mcgraw-hill.com/sites/dl/free/0072964464/221386/Chapter_02.pdf ; http://highered.mcgraw-hill.com/sites/dl/free/0072964464/221386/Chapter_03.pdf )
Due Date: Day 3 [Individual] forum
Using the table in Appendix D, compare and contrast characteristics of nonverbal and verbal communication for different audiences.
Post the table as an attachment